Gillian, as usual you're posed some interesting and thought-provoking questions. But you've also raised something that's been on my mind since the news of Bombardier and BAe responding to challenging times by cutting cost (= firing their workforce).
Many of us have spent much time in the last year or so coming to grips with IFRS. Some of its focus, such as looking at the effective control of leased assets rather than the wording of the lease, seems to support better short-term and long-term decision-making; some of it, like its insistence on accruing for holiday pay that will never, ever become a cash outflow, seems so far from reality as to be laughable if it weren't for the time and resources it takes up for no apparent benefit. But the one thing it doesn't do is address the issue you've raised - How do companies review investment in intangible assets such as reputation and workforce skills?
To me, it's a major strategic failing of UK managers inside and outside finance to ignore the business potential (and therefore asset value) of a skilled, adaptable workforce. The costs are visible, the benefits are not; so I know it's a major challenge to value such an intangible asset when by training and inclination most accountants are far more comfortable costing a CNC machine rather than the skilled man or woman standing alongisde it, but without the people, the machine is just a useless lump of metal. Arguably, by showing only the cost, our current accounting philosophy actually encourages short-termism and damages long-term sustainability.
Surely it's time for a balance-sheet that recognises 21st-century entities, not one better suited to Luca Pacioli's 15th century Venician sole-traders and partnerships.
