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Is TomTom going in the right direction?

Steve Crossman's picture

TomTom, the Dutch company famous for satellite navigation or satnav systems released their latest set of financial results last week. They reported a drop of 29% in quarterly profits with net profits for the final quarter of 2010 of €52 million compared with €72 million for the corresponding period in the previous year.

For CIMA students that are studying the Enterprise pillar papers this is a timely real life reminder of some key strategic issues.

TomTom OneIQFirst of all, TomTom has been incredibly successful. It’s currently quoted on the Amsterdam stock exchange with a market capitalization of nearly €1.5 billion. A major weakness though is that it is a “single product company”. Namely, portable navigation devices (i.e. satnav systems).

The challenge for these types of company is that if suddenly there is a threat to your single product then you need to make sure that there are replacement products in the pipeline in case your single product company turns into a zero product company.

So why have profits dropped by nearly 30%? Is it because everyone already has a TomTom? Is it because everyone is buying new cars with a satnav already built in?

The answer is quite possibly in your pocket as we speak. Smartphones by manufacturers such as Apple, HTC and Samsung have free Google maps on them and more and more people are using these maps for navigation purposes.

After all, why buy a TomTom if you can use your phone for navigation purposes?

So, does this spell the end of TomTom? The good news for employees and shareholders of the company is that they seem to be aware of the threat and are taking action.

For example, they are currently working with various car manufacturers to licence their technology for use within the cars themselves when they are manufactured. Instead of the TomTom units being sold separately, the technical knowhow is used within the car when it is built.

Nike+ GPS sportswatch powered by TomTomOne of their core competences though is that they are pretty good at knowing where you are at any precise moment. If you’re listening to driving directions from a satnav unit on your car dashboard this is essential but TomTom have just announced a novel use of their technology in a partnership with Nike.

From April this year, sportsmen and women will be able to buy a new watch from Nike. The full title of the watch is the “Nike+ Sportswatch GPS Powered by TomTom”.

This clever watch will enable the user to track their exact route, distance covered and timing during a jog. All by way of TomTom’s technology inside of the Nike watch. A nice partnership – Nike’s cutting edge sports image enhanced by TomTom’s class leading GPS technology.

Maybe I should get the watch to measure the time and distance it takes to get from my desk in the office to the coffee machine?

Is TomTom going in the right direction?

Tom-Tom came into the satnav market fairly early on and established it's brand well, through a quality product and effective marketing. But technolgy moves fast and the company should always have been planning it's stratey once the market became saturated and alternative technologies such as smart phones became available. Collaborating with car manufacturers was the natural & logical progression but may not be a long term growth area for the company as I expect cost reduction will come before value-added by the Tom-Tom brand for car manufacturers.

Diversifying into sports watches together with Nike is an innovative move but I imagine is quite a niche market unless the technology can be made available at an accessible price.

I'm surprised that Tom-Tom hasn't approached smart phone manufacturers with the idea of integrated software pre-loaded onto the phone. If Tom-Tom don't keep up with fast-moving market trends and new technologies they can expect their sales to continue heading in the same direction.

 Here is an article I found where are Tom-Tom are defending the stand-alone satnav device. It's from June 2010 and I can think of counter arguments for the majority of points they come up with http://www.zdnet.com/blog/btl/tomtom-why-smartphones-wont-destroy-our-bu...

Tom-Tom article

Nice article DaVe and certainly interesting times ahead for Tom-Tom. Like you said, counter arguments are there for the majority of the points they came up but at least they seem to be aware of the threats.

In two minds...

Very interesting blog, must admit that my initial thoughts were that Tom Tom don't have a bright future. Smart phones seem to be a very strong substitute, and they'll only get cheaper/more widely available whereas the Sat Nav systems seem to have stayed at around the same price (and they then try and sell you 'extras' on top).

But then I read the article DaVe L linked to and I'm not so sure, they do seem to have a very strong selling point in the quality of the information they can provide. I think of the time I've spent getting annoyed at my iPhone & now HTC not getting signal in the car or being generally pathetic and the argument he makes does seem to make sense.

Then I remember back a few years ago when I'd bought a Tom Tom and within days of buying it I was coming back from Portsmouth up to Sunderland and (after it'd already unsuccessfully tried to direct me to various places I was trying to get to) then decided to have me driving around a retail park literally in circles when my fuel light was on and I'd hit the button to take me to the nearest petrol station!!

So part of me thinks the executive might be painting a rosier picture than is reality. Perhaps they're underestimating the ability of google to catch them up too...if one of their competitive advantages is that they have information programmed in from users, surely google could easier replicate this very quickly...and for a lot less money.

I think one of the main problems they'll have is, beyond developing a product that continues to be ahead of the market, is communicating this to people while convincing them to shell out nearly £100 on a device when they most likely will have a device in their pocket that does an equally good job, as Steve rightly pointed out.

Finally, the Nike watch definitely seems more of a gimmick than anything else...a pretty cool gimmick though, wonder if it could tell me how much ground I cover in 5-a-side games!!