I have been trying to use P4 to understand how to implement/justify a new IT system at work. But that is not enough; I think, I need the experience! I feel P4 is outdated!
Anyway, I work for a small sized business (manufacturing, retail and service company). A very small accounting team. Currently, we have a stand alone basic accounting system and thinking of upgrading that to a Hosted/Cloud based ERP system (for example, NetSuite). And also would prefer to migrate to Google Apps from Microsoft Exchange Server. I just don't know how to justify the cost of the new system.
I believe it would improve the cash flow, customer service and hopefully efficiency of the operational activities. We would able to get rid of IT servers - so there will be no maintenance cost. People from all Sales, Service, HR and Account departments will be able to access the information at real-time and anywhere. Our impression in-front of the customer could improve and hence generate more sales.
Anyway, I cannot even find right questions to ask! Could you please give me some advice, what to look for, how to work out ROI, etc. I would appreciate it a lot. I don't know how to produce a report to present in front of my MDs. Thanks